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Returns/Exchanges/Refund Policy

Returns, Refunds & Exchange Policy

📌 Return Policy Reminder

Please do not return any items without first contacting us. You must obtain a Return Authorization Email before sending any products back to Remy Pure Hair.

Contact: info@remypurehair.com


Returns & Refunds

  • Customized products are non-returnable and non-refundable.

  • Returns are only accepted for incorrect items shipped, and must be requested within 3 business days of receiving your order.

  • All returned items must be:

    • In original, unopened packaging

    • Unworn, unaltered, unwashed, and not tried on

If approved:

  • Return shipping cost will be covered by Remy Pure Hair

  • Refunds will be processed once the item is received and inspected

Returns will not be accepted if:

  • The product has been worn, colored, altered, or shows signs of use

  • The return request is submitted after 3 business days


Exchanges:

  • No exchanges on customized products

  • Exchanges are offered only if:

    • An incorrect item was sent

    • The request is made within 3 business days of delivery

In some cases (e.g., Remy Pure Natural Textures), an exchange may be offered at our discretion.

Important Notes:

  • Buyers may be responsible for return shipping and any price differences

  • 20% restocking fee may apply

  • Items must meet all return eligibility criteria


How to Request an Exchange:

  1. Email us at info@remypurehair.com within 3 business days of receiving your order

  2. Include:

    • Your order number

    • Photos (if applicable)

    • The reason for return or exchange

  3. If approved, return the item or bring it to our store location

  4. Once we verify the issue, we will process the exchange for a product of equal or greater value

  5. Remy Pure Hair will handle the shipping for approved exchanges

Processing Time: Please allow up to 7 business days once we receive and inspect the returned item

Urgent request? Call us directly for faster assistance


Questions or Concerns?

We’re here to help!
info@remypurehair.com
Store Phone: 734-526-5000

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