Remy Pure Hair · Customer care

Returns, Refunds
& Exchange Policy

Everything you need to know about returns and exchanges. Please review the details below before sending any items back.

3 business daysTo request a return or exchange
Approval firstA Return Authorization Email is required
Original & unopenedItems must meet all eligibility criteria

Returns & Refunds

  • Customized products are non-returnable and non-refundable.
  • Returns are only accepted for incorrect items shipped, and must be requested within 3 business days of receiving your order.

All returned items must be:

  • In original, unopened packaging
  • Unworn, unaltered, unwashed, and not tried on

If approved

  • Return shipping cost will be covered by Remy Pure Hair.
  • Refunds will be processed once the item is received and inspected.

Returns will not be accepted if:

  • The product has been worn, colored, altered, or shows signs of use.
  • The return request is submitted after 3 business days.

Exchanges

No exchanges on customized products.

Exchanges are offered only if:

  • An incorrect item was sent.
  • The request is made within 3 business days of delivery.

In some cases (e.g., Remy Pure Natural Textures), an exchange may be offered at our discretion.

Important Notes

  • Buyers may be responsible for return shipping and any price differences.
  • A 20% restocking fee may apply.
  • Items must meet all return eligibility criteria.

How to Request an Exchange

  1. Email us at info@remypurehair.com within 3 business days of receiving your order.
  2. Include:
    • Your order number
    • Photos (if applicable)
    • The reason for return or exchange
  3. If approved, return the item or bring it to our store location.
  4. Once we verify the issue, we will process the exchange for a product of equal or greater value.
  5. Remy Pure Hair will handle the shipping for approved exchanges.

Processing Time: Please allow up to 7 business days once we receive and inspect the returned item.

Urgent request? Call us directly for faster assistance.

Questions or Concerns?

We’re here to help with orders, returns, exchanges, and product questions. Contact Us