Frequently Asked
Questions

Remy Pure Hair offers human hair extensions, wigs and related hair products in a range of textures, lengths and colors. For product-specific details, check the description on the item you are considering or contact our team.

Store pickup availability can vary. Please contact us before placing your order to confirm whether pickup is possible for your item.

Processing time for customized orders is provided with your order or invoice. In-stock items are generally prepared for shipment after payment confirmation; payment verification and other factors can affect the dispatch date. Contact us if you need a timing estimate for your order.

A shipment confirmation with tracking details is sent when your order is dispatched. Tracking can take some time to become available on the carrier’s website.

Customized products are non-returnable and non-refundable. Returns and exchanges for an incorrect item must be requested within 3 business days of delivery. Items must be in their original, unopened packaging and must be unworn, unaltered, unwashed and not tried on.

Do not send anything back before receiving a Return Authorization Email. For the full eligibility rules, shipping details and possible fees, see our Return Policy.